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  • I went to Hearthstone last night with my family for my birthday. Food was good, service was absolutely off point. First off we started with one server and then 29 minutes later had another server. Second round of drinks took three times asking about them and 40 minutes to actually get. Manager did come to table and apologize and took care of those for us. That's fine. Good recovery. Hoped things would get better. They did not. We ordered the roasted potatoes, we asked about them a few times and never got them. Ended up asking them to be removed from our bill. The wrong flat bread was brought to us because our waitress pressed the wrong button. Then the Bronzino we ordered with our entrees to share was also never received because it was never written down when we ordered it. It was a mess. Which is really sad because the food was pretty damn good! Apart from the jalapeño hummus. This was bland. There was no jalapeño flavor and needed salt. The wood fire clams were very good, but are served in an amazing broth and no bread to sop it up with. I did ask for bread because it was a very tasty broth. Plus the items are shared so you can't really pass the bowl around to eat with a spoon. We had a lot of other items that were all good. Drinks were very good, however I got the Pimm's 50 first and then the blackberry drink and then another Pimm's 50 which didn't look like the first one I got, so there was some inconsistency there. I know this isn't the most eloquent review but I just want Hearthstone to know that the restaurant is beautiful inside. The menu is lovely and the food is very good for the most part. What ruined it for myself and my family was the service and all the mistakes made last night. We didn't even stay to look at or get dessert, and I'm a pastry chef, I love to check out other desserts and menus. We just wanted our of there. Will I go back? Yeah, sure, not anytime soon though. This place needs to get their service in order first. Which is really unfortunate because the food is worth coming back for.
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