I have purchased items and the Mesa location many times and decided to take clothing in for the first time to consign today. After I got back to work, I realized I was not given my hangers back, so I called. Nicole answered the phone, and I explained what had happened. Nicole was very rude and loud, stating she sees my hangers but she could only hold them till 8:00 this evening, that I was to take the hangers from the rack. I explained I did not get off work until after 8 and asked what rack and how was a person to know to take hangers and from where, when not being told their rules. She started yelling and talking rude, and hung up when I asked how was a person to know that, without being told. When a person is a first time customer, I would think they could be courteous and friendly enough give them all the information. Nicole is a perfect example of a person that should not be working in customer service!