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| - Wish I could say I had a good experience at the service department here but I can't see myself ever going back to Chandler Harley Davidson after my series of terrible experiences. I originally rode in to get a set of bung king crash bars installed on my bike. Front one installed with no issue but the rear bar didn't fit with the stock exhaust. That was my fault. No big deal, I'll get the exhaust I was going to buy anyways and schedule at the same time to have the rear crash bar installed. I call ahead, make an appointment a week in advance for both items and the day of I ride in and they finish the exhaust and found out someone forgot to tell the tech to install the crash bar...ok. It happens, no big deal. Too late that day to get in put on. I make another appointment, specifically telling them again everything that i need done, including this time the install of my turn signal relocation kit along with the rear bar. Again, they forget to install the rear crash bar. Even though they scheduled an appointment and told me it would be done, someone forgot to tell the tech about the rear bar and I went home again without the crash bar installed. This time, I'm slightly annoyed because the relocation kit mandated that the rear tire be dropped for install and cost 3 hours of labor. In other words, getting them both done at the same time would have saved me money because the rear wheel needed to be dropped for both. So now, it's not just time, but money being wasted as well. Moreover, they told me over the phone that they didn't know how long it would take, possibly 3 hours but they'd knock off the extra time if they got it done faster. (for the relocation kit and the rear crash bar) But when the bill comes they charge me for 3 hours and it only took them 2 saying that regardless of what they told me over the phone or how long it actually takes them, it's a flat rate. Now, they won't even honor what they specifically told me. They knocked $55 off the price (they charge $110 an hour, so 2 1/2 hours as opposed to 3) after I shared my concern and promised that if I bring my bike back one more time to do the install, they'd only charge me a half hour of labor to get the rear crashbar installed to make up for everything that's happened so far. So today I arrive and after nearly an hour of waiting, thinking they're working on my bike (I had an appointment, and they were not at all busy) they come back out and tell me that not only is it going to take 3 hours to install (it doesn't) they wouldn't be able to finish it today and after promising me to give me a break with the price because they missed the opportunity to install the bar previously (during the relocation kit install) they again reneged on their word and told me they would charge 2 1/2 hours as opposed to the half hour that was promised. They were also unable to tell me why they couldn't do it in 3 hours on the same day when I arrived at 3 and they close at 7. That's 4 hours. Which is more than 3. I don't like leaving this kind of review as I hate the idea of getting someone into trouble for something that's ultimately the fault of management but whomever is responsible for the service department ought to know what is going on. It's a complete mess and I'm honestly just angry with myself for allowing this to happen a 3rd and 4th time and still coming back for more abuse. In the end, if you want exceptional or even decent or acceptable service that is expected with the significant markup on labor that's common at dealerships, stay away from Chandler Harley Davidson.
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