This place was void of customers when I was there tonight, and I saw several employees milling around obviously just waiting for their shifts to be over with no work to do. However, when I asked if they could find out if there were more of a certain type of chair in stock at the other store location, the associates told me "We don't have the employees available to be able to call other locations and confirm whether they have the item you're looking for. I can give you the phone number to call them though, but you're gonna have to call. You might need to send them a picture of the item too.."
Okay... I call the other location at the number the associate so proudly provided (I guess they're happy they can do one thing for their customers), and it went to a default Verizon voicemail machine- probably some associate was sitting around feeling like they didn't have the capacity to answer a customer service call. They also couldn't tell me whether there would be more chairs coming in because "We just get whatever corporate sends".
Their products seem like a steal, but the customer is the only one being robbed as the prices are still outrageous given the poor quality of the items, not to mention the poor quality of the service.