I must say I had a terrible experience via phone with Marco from the loyalty department. He had NO customer service what so ever!! Disconnected my tv service as I'm talking to him and telling him I wanted disconnection at midnight tonight, not right now. Then had to be placed on hold forever to get it turned back on. He also quoted me 4 different prices for my internet. How does the price change (4tines) within a 35 minute conversation?? Very disappointed with the customer service via phone.