Last week I had a pizza delivered to my son at his school. This was cleared with his schools office personnel prior to ordering. The order taker was extremely pleasant and was eager to assist. He assured me he would call if any problems arose with the delivery. The order was delivered no problems and I left a generous tip to accommodate.
Today I called at 11:45 to have another order placed and delivered. This was a different employee. He told me they stopped taking orders to be delivered at schools. I informed him of last weeks order. He said this was a recent policy. No problem. Except he was extremely rude in his response and delivery of his message. Where's the guy from last week?! He was so much more pleasant to deal with.