I'm an athlete and love great massages. So couch this review knowing this. I asked for a sports massage and got a massage from someone who appeared to be a newbie. Pressure was so soft and you could tell her hands hadn't developed the necessary strength required for a deep massage. For $165 I had higher expectations. To make matters worse I was charged a 20% convenience fee before I even received the service. Since when is tipping 20% expected before a service?? What if the service sucks? I think expecting a tip is a very bad practice.