After a last minute decision we decided to use this kennel to board our dog while we went on vacation. They conveniently allowed our dog to board with hardly any notice, and after their normal boarding hours. Being already very nervous about leaving our puppy who doesn't seem to like anybody we felt reassured with the welcoming words of the owners and assistants. On top of that the front desk assistants said we would be contacted with a report on our puppy's activities and overall state.
While on vacation across the country we did NOT receive one phone call, not even after leaving a message. When we finally called and talked to them after them having our "child" for 4 days they were very vague about our puppy's activities and mental state.
When we picked him up, honestly he looked like he was eating healthy and his coat and gums looked good (despite him smelling like kennels that aren't cleaned regularly).
Another plus was that we provided a dura bone that you put peanut butter in to keep puppies occupied, which was used because there still a little bit of peanut butter left.
Our puppy was also exposed to different people and other dogs, which is good for us because he really needed the socialization. So having him not bark at the sight of something moving is a miracle!
Overall we were satisfied and happy with the services until this. As I was rubbing my puppy's stomach I noticed something like a rash around his privates. Completely unacceptable...not the rash itself but the fact that the workers aren't paying attention to the dogs physical well being. I would at least expect a call! Even if its a call saying "we tried to check out your dog and he wasn't receptive to our daily checks" so at least I know they tried and have an excuse for not knowing our puppy had a rash spreading to his stomach!
I really don't think I'm a difficult person but some things you can't just give a pass. Don't think I will sacrifice convenience and socialization for lack of actual contact with me and my puppy.