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  • As a preamble: I have previously rented over a dozen times from the Hertz WEST Sahara location, where everyone, and every rental was an excellent experience! Hertz WEST Sahara is the GOLD standard! Unfortunately, I have have rented from the EAST Sahara location twice over the past several months. Supposedly, they offer rides; while they picked me up prior to rental.....I was denied a ride home after returning my rental..... I had to pay a cab to take me home. The staff is rude, bordering upon abusive, including the use of inappropriate/ foul language.. They make no effort at even rudimentary customer service. As A GOLD member, I complained to local Hertz Leadership and was basically ignored. Not even, an offer to reimburse cab fare. Another of my rentals broke down, and it was a very irritating experience to receive a replacement vehicle. Until my experience with EAST Sahara Hertz, I thought cable companies routinely exhibited the worst customer service, but after dealing with EAST Sahara staff and management; along with Hertz Area Managers, and Regional Directors.....I have found a new low in customer service...So, grading on the NEW curve, Cable companies suddenly seem to present "adequate" customer service..
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