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| - Yelp does not allow as many characters to tell the entire story of how horrible this company is to deal with. Ever since I gave them my down payment it has been a struggle to get them to do anything and it has been a nightmare to deal with them. Here is a short list of the things that happened during my move using All My Son's from Phoenix.
When they pick up your items, they put an initial condition on each item. Everything we owned had some time of damage according to them. We had a brand new box spring mattress, less than 3 month old, they said it was stained and damaged. How do you stain a box spring? I believe this is so they don't have to pay insurance, but that is a long process and we have not received any settlement yet.
When they say they will store your possessions in an Air conditioned warehouse, don't believe them. What they really mean is they will store a small amount of your things in a warehouse, and the rest will be in a trailer, outside, in the Phoenix heat. Everything that we owned that was plastic is ruined!!!!
When I tried to schedule when they were going to drop off our things at our new house, they could not give me a date. They waited until the last minute to schedule a truck, showed up an 8:00pm on Sunday when they were supposed to be there on Friday. They have no care for your time and expect you to be at their calling even if you have to take off work multiple times.
If you think the owner, Ron, is going to help you, think again. He is very rude and is not helpful at all. He always says "I promise to call you tomorrow". In the 2 months I had to deal with this man, he called me 1 time, but promised he would call more than 15 times. He is just concerned if you paid him and how fast he can get you off the phone. He will also raise his voice whenever you ask a question like "do you know when the movers will be here?".
They lost about 25% of our things in the move and when I told them they did not care. When I went through the list with the owner Ron, I told me "I will be in constant contact with you until we find your things". Well, I have never heard from him since. I have left multiple message and the people in his office just say "I'll give him the message"
I gave them this list of things missing 4 times in a week and still could not determine what was missing. They lost our beds and my children had to sleep on the floor for 4 weeks!!!! When I called and told them they said "we were unaware you were missing your beds". They showed no remorse that my family was sleeping on the floor.
For their second trip to our house, they brought somebody else things to our house. They also demanded that I pay them again for something I already paid for and were very rude when I would not pay them again.
It has been 8 weeks and they have found 20 out of 43 missing items. When I call now, I get "we are still looking" and that it, I really don't believe they have even looked in 6 weeks.
They damaged or lost over $11,000 worth of our possession in this move!!!!
Ron, the owner, treats his employees very badly. Every driver (at total of 8 visited our house) had negative things to say about the owner. They showed me pictures of their warehouse where other peoples items were stuffed in trailers and broken items all over the floor.
Al
I truly have nothing positive to say about this experience. I work with hundreds of contracts in my job, and this is by far the worst company I have ever dealt with. The owner is only concerned with you paying him and nothing else. They are very disorganized, do not care about their customers and treat their employees very badly.
Please do not use them, it will cost you much more than you think.
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