Since they are a smaller hardware store, they are more personable and helpful in my opinion. I went in looking for some landscape lighting accessories and the male employee (do not remember his name) not only helped me find everything I needed (which was great since I had my infant with me) but also cut 10ft pvc pipe down to 10" increments. He spent quite some time doing it and since the pipe is an inexpensive fixture, he was not financially motivated. Prices may be slightly higher but you can get personalized service, open stock on screws and such and free popcorn :)