Love my service for my regular pest control--so no bad review for her. But the termite inspection department has failed miserably with customer service. My appointment was for 4pm and I took time off from work. It is now 6:30pm. I've called twice requesting a courtesy call re status. To make matters worse, it's my niece's first birthday and my older sister flew into town. I should've easily made it for dinner. All I asked for was a call.
Update: The inspector never contacted me the day of my appt. The company called the next day to say "sorry for the mishap, but we don't service your area." I'm in the heart of the city and NOW you decide that? The receptionist couldn't even tell me anything when I was calling yesterday? Unbelievable... Not cool. I've been a customer for 8 yrs and referred my family and friends who are also customers. Saddened that this department falls short when the rest of them are so great.