Edit 4/21: The other day I reluctantly went into this store after my phone lost a noble battle with a toilet, and I was pleasantly surprised with the service I received. I walked in and was immediately greeted and offered assistance by a young man named David Requeno. David was so incredibly helpful and I left with everything I needed. He actually inspired me to revise my previous review. Thanks David for all of your help! Five stars for David; three stars for the store.
If I could give this store negative stars, I would. This is the absolute worst store I have ever been in. Never in my life have I been so disrespected and treated so poorly. The employees have absolutely no regard for customers in the slightest. I have been there about a dozen times and it's always the same horrible service. I walked in today and the lady at the front desk didn't even acknowledge I was in front of her. Another instance, I went in to pick up the replacement phone I ordered (7-10 business days later) and whilst I waited in line to be helped, I watched the guy working there take a personal phone call for FIFTEEN MINUTES. I then waited for over an hour for them to finally get to me. There was only one other person before me. They then proceeded to tell me that the phone I ordered wasn't in stock yet after I had already received a phone call earlier that same day notifying me that my device had arrived. I have ordered FOUR phones from this store and I have needed a replacement for EVERY SINGLE ONE. I can't wrap my head around the incompetence of the people working there. Fix a broken phone with another broken phone seems to be their modus operandi. I will never go back. I am extremely offended by their horrendous service; I will be calling customer service, human resources, and whoever else I need to contact to get this catastrophe of a store taken care of.