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  • Terrible! Terrible! Terrible! Extremely disappointed with the service that we've received on repeated occasion from Bosco Home Services. If you are looking for a company that will show up on time, fix the problem the first time and make you feel like a valued customer, you NEED to look somewhere else. I originally heard about Bosco on Newstalk 1010 and call them to be our home service provider to look after our A/C and Furnace. The initial service seemed good so we signed up with them for their annual Gold Service maintenance plan and went from being an important customer to a forgotten one. When our AC wasn't working a few months later, we called only to be put on a two week waiting list despite the fact that we were supposed to receive expedited service. After demanding more expedient service, we had a tech come out who knew nothing about how to fix our AC. He ended up buying a new motor and wired it incorrectly. DAYS later, after elevating to a Sr. Manager, we had to request another more senior tech arrive to get it working. They confirmed that the only reason it wasn't working was because of the previous tech's workmanship. When we had a plumbing issue, Bosco gave their best recommendation on what should be done to fix it. $400 later, their recommendation did nothing to fix the problem so there was another $400 down the drain thanks to their incompetence. We were supposed to receive a call from Bosco as part of our Gold Plan for seasonal check ups. They NEVER called. When we called, they would book appointments and give us a 3 hour window of time to be home. On MULTIPLE occasions they would not show up and call us AFTER the appointment window. After again reaching out to a Sr. Manager, they said they were really sorry and would do everything they could to make it right. We booked yet another appointment and were told we'd be the first appointment of the day and wouldn't you know it.... we stayed home from 11-2 on a Saturday only for them to not show up AGAIN!!!!!!!! If you want to set up appointments with a company only to wait around all day for service that you may or may not receive from a tech who may or may not know how to fix the problem, then Bosco is the company for you. Plan to give up more of your time if you want to speak to the owner as they will send you a complaint form to fill out and submit. This company is a complete JOKE. We are going to do everything that we can do to prevent Bosco from wasting other people's time.
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