I was part of a catering time order for the UNLV Basketball team on Friday night @ 8:30 pm. The order was placed on Thursday, with the understanding just how crucial it was to be delivered no later than 8:30.So the Basketball team and staff could eat ASAP, after the game We were told not a problem.The night shift would be in charge of that. Also we TIP the night shift very well.
The food arrived over 30 minutes late. It is a 4 minute delivery from the Restaurant to drop off.
At 8:35 We reach out to the restaurant and the response we received. Well we are very busy. I'm sorry. We called every few minutes and the same response.It was very frustrating dealing with there response knowing that everyone involved understand the importance of the food delivery to be on time. Seeing the team and coaches waiting till 9:00pm Was also frustrating. We are just very disappointed.