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  • I needed to pick up a package that I wasn't home to sign for. I called the center and they contacted the driver to drop the package off at the hub. I got immediate responses to everything and they were prompt to call me back and tell me my package would be available after 1:15pm. I'm impressed with the precision of the time! I couldn't get there until near closing (6pm), but all the same, it was good to know in the event my plans changed. One thing to know is that this place is out in the boondocks, practically. It's only a mile and a half from 85, but it's not a place I'd want to drive after dark. There are just a lot of industrial buildings and there's even a massive rock quarry that for some reason gives me the creeps. So my security spidey sense tingling wasn't totally off. When I drove to the UPS hub, there was a security guard at the gate who insisted I show ID and essentially check-in and state my business. While inside, there were 4 other people waiting on various things, and 2 of them looked like people I would not want to be alone in the dark with. Everybody uses UPS, I get that, but.. yeah.. spidey sense telling me to keep to myself and leave as soon as possible. The rep inside took 10 minutes to search the warehouse for my package, but just as she came out to tell me she couldn't find them, I happened to walk towards her and I spotted the box under the counter as mine. Silly! Great customer service, and the driver is still awe some for leaving the package for me so I could get it same day, but I really wouldn't want to come back to this place if I didn't have to.
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