I have given AV my business for 2 years. They do a great job. Pricey. But overall, it was the best nail salon in town. However, after being treated like garbage on now 3 occasions...I'm done.
I have gone to the same person every time. Today, upon arrival they decided to have another person do my manicure to avoid me waiting 40 mins. The person who typically does my nails would be done with his current client and would do my pedicure after. I asked the receptionist repeatedly if that would cause a problem. No problem at all.
I started getting my manicure to have my typical guy tell he would not be doing my nails because he would not get the combo of doing both. The fact that it didn't financially benefit him was enough for him to dismiss what I asked for. In addition...not one person apologized nor got off their cell phones to have him apologize. The manager dismissed it and said casually, "I'll talk to him."
I decided to stop right there, tipped the girl $5 and leave. Not before the receptionist tried to get me to pay the full $39 even though she only filed my nails (again I tipped her $5 for filing my nails). I offered to pay some of it but really for being there and being treated like that. Mind you...not one thing was said to this guy.
Although it's close and hey do a good job. For the amount of money, the lack of respect and the constant dismissal of poor employee behavior...I will gladly travel for a better experience.