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| - The hotel was nice, and our check in experience great. They even upgraded us for free (which oddly enough actually becomes part of the issue/reason for the 1 star). The rooms were clean and spacious.The drain in the shower was slow and the water did back up while showering. There was some noise from the strip, but it was expected and not excessive. Well, the first 2 nights. But that is later. The shower had a fantastic stained glass window (although it had the hardest ever shower curtain to close) and we could see the fountains at the Bellagio from our room. The casino is really smoky, and the elevators to the hotel and parking garage both require a trip through the casino which is annoying with luggage as there aren't really paths through the casino, you are sort of steering through the machines. Other than tonight (that's coming) the staff was friendly, helpful and funny. The beds were comfortable, although having an extra blanket or sheet in the room would have been nice as I do get cold at night and the beds were obviously made for warm weather. The parking lot was spacious and free, although hard to find from the street, as the hotel is on Las Vegas Blvd and the parking on Flamingo.
Why 1 star?
The night before we left, a guy set up an entire drum set across the street on the sidewalk in front of Bally's. After 4 hours constantly (of the same song) we finally called the hotel front desk at about 11pm. We told them we are checking out the next day, was there something they could do about the drummer across the street (we could hear him with all the windows closed, from the 4th floor, with the AC on, and also over the noise from the Bellagio Fountains, which are not quiet). The first person I talked to commented that they had been having issues with him but there was nothing they could do about him because he was not on hotel property. She also commented that he goes until the wee hours, sometimes 3 or 4 (as check out time is 11, not ok) She transferred me to the front desk, the woman there told me "Well, there is nothing I can do as you are already getting a discounted rate" WHAT??? I get a courtesy upgrade and when I am unable to sleep, you tell me that because of the upgrade there is nothing you can do on my account or to help me???? Ummmm....as the HOTEL authorized the upgrade, how in the heck is "you are already getting a deal" a reason to do nothing about a known issue??? I again asked if there was anything that could be done, and she told me they have been having issues with him, but that it is not on hotel property so nothing can be done. I would have gladly downgraded back to the original hotel room, so I was paying full price for the room to get her to help me, but that was not an option. Per the person I was speaking to, there was, again, "nothing that could be done as had already been given a discount". My fiancee even remembers me asking him if it would be ok to move rooms, while on the phone with the front desk person, who's name was Lucy. Before I could even say anything to her, you guessed it, there was nothing they could do as I was getting a discount. Had I known their attitude, I would have declined my upgrade and preserved my right to complain if there was an issue.
I called Bally's. Same thing but the person there was nicer than my own hotel!!! Gave me the number of the Las Vegas Police Department and suggested I might have luck with them directly but that legally the sidewalk was county property. Called them. The first person took the complaint. We got a return call in about 20 minutes, asking for clarification, as the person seemed a little amazed we were complaining about a street performer. I told her we are on the 4th floor across the street, with windows closed and he is still loud like he is in the next room. My fiancee described it as following a 5th grade drummer down a parade route hearing the same drum riff over and over. At this point it was well after 12am, and she asked if we were able to sleep over the noise, to which I responded "We're still up because of it". A few minutes later, watching from our balcony, a police officer appeared, talked to the guy, and shut him down.
Bill's would have been four stars.
-1 for telling me that as I was already getting a good rate there was nothing they could do.
-1 for the fact that the hotel across the way was nicer, more helpful, and more concerned. Bill's didn't even say she was sorry, just rudely stated that there was nothing they could do.
-1 for the lie song and dance I got about there being nothing they could do. If I can call the LVPD and get an officer out, I am guessing the hotel could call and say guests are complaining. Apparently, this service also doesn't come with the upgrade.
So, stay at Bill's if you want. But if you have an issue, I suggest bringing a list of important contact numbers. If you need them, Bill's won't help. Unless you pay full price with no "deals".
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