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| - I have eaten at North almost since it opened, which was so long ago I have forgotten when it was. Many many times. Their wonderful chopped salad has been deleted from the menu but they do have a fantastic seasonal vegetable salad which I ordered today for lunch. There was almost no one in there at 1:30 when I arrived today for a late lunch, dying of thirst and starving to death. Normally service there is pretty good as it is at all the Fox Restaurant group places, but today was truly awful. It was so bad I actually wrote them a note on the receipt I signed and left my card. I haven't gotten a call or an email. The waitress finally came to my table and asked me what I wanted to drink, an iced tea, which finally came, but no bread. Their bread was piled up on the bar (their tomato butter is very good) but I never got any. This isn't the first time that's happened. Maybe they were saving it for dinner people?? I ordered my seasonal vegetable salad with chicken and to start, their delicious Zucca chips. (zucchini). I have eaten them a million times. Never came. When they finally did, somebody else brought them I think, they were cold. The bowl was hot but not the food. Obviously sitting on the warmer way too long. Ate 2, pushed them aside, waiting for my waitress to come back to check on me, which she never did. So still nothing to eat and it's almost 2:00. Finally somebody brought my salad, which was delicious thank goodness because I was about to eat the table, and I finally got to ask for another batch of hot zucchini chips. They finally came about 15 minutes later, well into my salad. After that it was random people, all guys, coming to my table. The waitress disappeared never to return. The restaurant remember was almost empty. Just a couple of tables with people and maybe a couple outside and staff huddled in conversation with each other in corners doing mostly nothing. Several guys in the exposed kitchen working. They seemed to be the only ones. Why it took 25 minutes to make a salad that's probably already premixed I have no idea, and no one coming back to offer me more tea or even a glass of water and of course no bread and cold zucchini chips. The bill was $26. No discount for cold food or crappy, extremely slow service. We've been eating here for years and I remember one awesome waiter who always remembered who we were because we ate there all the time but sadly he has gone for some time and has been replaced by an ever changing extremely young staff who seem to be unsupervised and inexperienced. For a restaurant in a ritzy shopping center as this is, with a well known owner of other pricey restaurants, and this is quite expensive, service like this and lack of attention to the customers is a huge turnoff. I have loved this place in spite of it's noisy and uncomfortable remodel last year or so, but I will think twice about coming again because it has become so inconsistent and downright unpleasant to eat here. I prefer not to get my blood pressure up while trying to eat lunch and not die of thirst. A glass of water should be de rigeuer wherever you dine in Arizona for Pete's sake. I noticed they were quite prompt in bringing my check. As I said, I left a note written on the receipt i signed and my card, and have received no call or email since this afternoon. Obviously nobody cares.
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