I have been a customer for years. They have some of the most classy and professional staff EVER :) I deal with Maria who - even on the phone when I order that way is the BEST ! I have to say this is one company that actually CARES about their customers. The quality of their boots is the best as well. They are made well as they last. Selection, style and color is absolutely exceptional. Frankly I do not even bother going into any shoe stores except for this one. I trust the workmanship and the quality. I was first turned onto this store by my highschool teacher in 1982 !! She raved about how good Arnold Churgin is and always told us that they are high quality. They have excellent sales and again the service is 200 PERCENT !! Can't wait to check out their spring and summer stuff :)