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| - We love to stay at the Orleans Hotel, but on our most recent stay, we had a bad experience at the Copper Whisk Cafe. We had great service at Courtyard Cafe, but this was our first time there after the renovations.
Our server, Jesse, took our orders. My mother ordered the Country-style smoked salmon with over easy eggs. When our food arrived, the waitress gave her pancakes, scrambled eggs and Scottish bangers. When she questioned the waitress, Jesse insisted she ordered the country fried steak, which was also not what she brought so she offered to "change it out". Not wanting to disrupt our plans for the day, my mother just said she'd eat what she was brought. We were all pretty confused and through breakfast we realized the waitress had to have known she messed up, but blamed my mom instead of taking responsibility. So a memeber of our party took it up with the manager, Tony. Tony (a female) raised her voice and said, "well she ate it didn't she?!" Which we heard from the table. The manager was unapologetic and very rude.
I was very upset with the attitude we were given and decided to call. Unfortunately, Tony picked up my call. When I asked to speak to her boss she gave me his name and hung up on me. I called again, this time asking for Brad Jackson. He was apologetic and offered a $20 comp at any of their restaurants. I appreciate the gesture, but I wasn't complaining for free food, I just never want to run into this problem again. He said he spoke to her, but who knows if anything was done to correct her bad attitude and the waitress' inability to accept responsibility.
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