| rev:text
| - I gotta get this off my chest.
My latest visit to the Living Room (for lunch) was quite mediocre, at best.
Living Room has long been one of my favourite restaurants in Calgary.
This most recent time that Jessica and I visited the Living Room, we underwhelmed and disappointed by both the food and the service.
Maybe it's because our last visit was such a high. Comparatively, we had amazing food, amazing service, and an amazing experience.
Upon arrival, I had dropped off Jessica to check in for our reservation while I looked for some street parking. When I came in the restaurant, I was not greeted with "Your table is over here!" or "You must be Dan!" or ANYTHING like that. I was greeted with a look that was something along the lines of "What are YOU doing here?" My fiancée had just entered 5 minutes before and the host wasn't looking out for the second member in a party of two? Strange.
I awkwardly began (uninterrupted), "Um ... my fiancée ... came in ... and ... uh ... should be ... here ... somewhere ... AH! THERE SHE IS!" Luckily, I spotted her. And the host's response? Nothing. No reaction at all. Just turned back to the POS screen.
Strike 1.
Throughout the course of the meal, the food was not very exciting at all. Our salad was very sad and boring, our monte cristo was uninspiring and the side of fingerling potatoes were a joke altogether.
A swiiiiiing and a miss, strike 2.
I would have asked for some house made ketchup, or aioli, or SOMETHING to save the dry mouthful of plain old potatoes, but I couldn't, and that brings me to Strike 3...
Our server was INCREDIBLY uncommunicative through the entire meal. He brought us water that he did not clarify would end up being $3.00 on the bill, he offered no specials and not ONCE did he check in with us on how our meal was or even ask how the meal was after (hence, why I could not ask for any kind of saucy dip to quench the palate from the arrid desert of potato)!
Strike 3, you're out.
I have never received service this bad (not even from some of the one-star reviews I've written ... well, with the exception of Old Spaghetti Factory, Winnipeg), and it makes me sad because I love this restaurant so much.
I hope the Living Room reads this review and does something about emphasizing customer service. Maybe it's a daytime, lunch thing? I dunno! The time we visited before this one (and actually, EVERY time I have come before!) our server was EXCELLENT. Jessica and I were even commenting about how he thought of our every need before we even said anything.
But this guy? He thought of nothing.
Sorry to rant, sorry to ramble, but I think it is only fair to sum up our experience and hope that for whoever comes to the Living Room in the future, they can have the wonderful experiences that we have had in the past and that all will be corrected or improved.
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