Unbelievably fantastic service by my technician, Alex. My initial visit had to be rescheduled twice due to rain (not typical in early June). As my appointment slot was coming to a close, I contacted the office and spoke with a very nice gentleman. He said Alex was at the job right before mine and he'd have him call me. Alex called two minutes later and explained he'd be another hour. He asked if I wanted him to come that evening or he would come on Saturday, his day off, any time that would work for me. What? Not only did he give me the choice but he was super nice. I opted for early Saturday am and he came right on time. Alex has a great personality, he acts like an owner and took the time to explain everything he was doing and why as I am not up on pest control. Alex went above and beyond for his customer and that impressed me beyond words (well, okay still found words). That's old-fashioned, my word is my bond service. You don't see that much anymore. I am a Green Home Customer for life! Alex, you rock!!