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  • A lovely hotel, but not very user-friendly. First the good: my room was spotless with a lovely view. The car service was friendly and prompt, and room service was the same -- plus delicious. The bed was comfy and shower was giant. All these things mean I just may come back. Perhaps it's geared toward the uncommon, but I don't think an ice machine and vending area on a floor or two would be out of line! And leaving the parking ramp -- which cost an additional $18! I found out AFTER booking -- was a real mess. No clear signage and a million different zones for valet and public. The same can be said for all the different amenities; I get that it's a big complex, but some basic mapping and an explanation of the various areas would have gone a long way. I nearly walked into a private meeting because the floor listed it as a bar! Perhaps if I had a capable assistant I would have enjoyed it more. Verdict: I may come back, but probably not on my own dime.
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