This is an update on our most recent visit to this store...... When we arrived one of the counter people stepped up to register as if he were ready to take my order. I started to give him my order and he appeared to be staring off into the room. I tried again and the same thing..... On the next try, having had enough of his apparent neglect, I started with "Concentrate on the customer". He responded with "I was listening to him" (meaning the other counter person. At that point he took our order and promptly delivered it to our table. If not for the incident at the register of his apparent lack of customer care I would continue with my previous rating of 4.5 stars.