I've been coming here for a couple of months now and it quickly became my go-to lunch spot. The food is good and the coffee is good. Usually my meal is ready in under 10 minutes. However, recently, and on more than a few occasions, the service is downright awful.
Specific employees do a slipshod job making food, which means the quality of the food varies depending on who's making it.
Today, I came in before the lunchtime rush because I needed to be back at the office quickly. Long story short, they forgot about my order. I watched people who ordered long after me get their food first. If not for the manager telling an employee to actually start making my food (and subsequently motioning towards me to show that I was still waiting), I would have waited even longer than 20 minutes. This would have been wholly forgivable with a quick apology, I get it, mistakes happen and customers need to be realistic. But no apology is inexcusable.
The cashiers are always pleasant and friendly.