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  • I will preface this review with stating this place is not my favorite restaurant to begin with. I've visited this location about 4-5 times hoping and praying I would have found something new or even something I remotely like. We visited this location yesterday and there were 4 adults and 1 kid. Checking in was ok, however it took a tad longer than I would have expected for us to be seated. The place was not busy and multiple tables empty and staff standing around doing nothing. We were sat in the Trolley which in itself can offer its own natural experience, however, it did not make up for the horrible service and food. Our server was Andrew, he took our drink orders and left. When he returned with our drinks he did not bring creamer for the coffee. We had to ask 3 separate times for creamer. Another worker finally brought the creamer but the coffee was cold at this point. We asked for a new cup, which we were told after two more times asking for a fresh cup, a new pot is being made. Finally, the fresh cup arrived after our meal was over. What kind of service is this? In addition to this, we had to ask for refills on other drinks and more bread. These requests were always asked with Please and Thank you, but we had to remind Andrew multiple times. I'm not sure how this place is still surviving with this mediocre service and food. Its unfortunate management has done nothing to address these concerns. Read the reviews its a common trend. The food is flavorless! Olive Garden is way better than this place. Maybe its the older cliental that keeps this place in business. Their sense of taste must have left them! Save your money, time and patience's and find a new place to eat. Trust me there are better options available in this great city. And to the group of management staff standing near the exit doing nothing, maybe you should be going around to the tables and ensuring the guests are having a great experience and seek their feedback. IMPROVE the business!
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