Can I give a rating less than one star? Because if I can that would still be generous.
We had a large group of 18 for a joint birthday party originally for Sunday at 1 pm. They called us the night before to reschedule for 1:30 pm, and we agreed, even though it meant one person wouldn't be able to make it.
When we got there the hostess wouldn't seat us unless we agreed to pay everything on one bill, stating that we had agreed to it already. We hadn't. She eventually seated us (past our reserved time).
We had high tea and the usual finger foods. The food isn't anything different than any other high tea place so don't set your expectations too high. We had two servers: Heath was attentive and informative, but our other server Jenny was the opposite. When it was time to settle our bills, no receipt was given and when we paid with card she conveniently forgot to mention that gratuity was already included. Which is not surprising given the large group size. But what was surprising was her inability to refund anyone who had given them two gratuities.
Luckily they only burned a few people and the rest of us didn't tip them twice. But the cherry on top was when they billed us for 18 people instead of 17. At no point was this ever mentioned and only when one of us carefully examined the bill did we discover the discrepancy. Like the double dipping of tips, they claimed they couldn't change the bills.
I've been to many restaurants and I've never been treated in such a deceitful manner. The only thing this place gets 5/5 on is the level of unprofessionalism.