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  • I understand this is a chain and I wasn't looking for anything above and beyond, just good service. Our food was good. Just what we were expecting for olive garden food. We ordered the special on the table menu to after find out that it shouldn't have been there and it was not offered to he honored. The manager also came over to just tell us it wasn't supposed to be there with no apology or offer to honor it either. Our server was less than attentive, which is very easy when you bring salads and pasta and don't need to do anything else for your table. The table behind us was having the same serviceless experience and when she told the server, the same as ours, Mason, that her dip was hard, cold and salty his response was "yeah it's like that sometimes". He walked by a tray of dirty dishes left right next to a table by ours and continued to walk by it after who looked like a shift lead asked him to take care of it. No check in from the manager, no check in from him during dinner. Never did he once ask how everything was or thank us for coming in. We paid on the kiosk and left. I work in the service industry for one of my full-time jobs and the other guest is a general manager. It takes a lot, or rather a lot of lacking, for me to leave that disappointed. I don't care if I'm at a five star restaurant or a cheap diner, service is service and when the manager sets the bar low you can't expect a lot from the servers.
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