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  • My wife and I have been in the process of closing on a new house. Just prior to the closing, the house had a water pipe break in the master bathroom such that the master bathroom and adjacent closet as well as part of the master bedroom experience water damage. Upon initial inspection of the home, it was apparent that the company the seller hired to dry out the area was not sufficiently addressing the issue. I called ASAP Restoration and spoke with Josh, who I presume is the owner. Josh asked me a series of questions and was able to get someone out to the property the same day I made the call. This is remarkable in itself, as Phoenix just experienced a MAJOR monsoon storm in the last 24-36 hours, and Josh's company was already inundated with requests. The advisor, Dan, who reviewed the property was extremely thorough. He spelled out what needed to be done very clearly and concisely. After he inspected the property, both Josh and Dan were quite responsive via email so that I could compose a list of repairs that needed to be complete to send to the sellers. This forced the sellers to switch renovation companies, which REALLY needed to be done. While ASAP was very busy with other companies, they fielded calls both from the sellers and myself. They spent time drafting quotes/estimates and truly gave me, the buyer, a clear picture of what needed to be accomplished to ensure the home would be repaired correctly. What is most unfortunate, is that the seller did not choose ASAP but yet another company. The reasons for this are by no means the fault of ASAP, but merely due to the sellers lack of understanding of what needed to be accomplished. However, the information ASAP provided allowed us to ensure the sellers are proceeding with ALL the repairs ASAP indicated and then some. If we ever need restoration services int the future - by all means, I will be calling ASAP Restoration first. They truly know what they are doing and are willing to go the extra mile.
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