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| - I used to go to the Westin Prince for brunch when i was much younger, at the time the hotel was just called The Prince Hotel. Sunday brunch there was on of the top places in Toronto for brunch in their grand ballroom. They went all out with huge lobsters, caviar, 6-8 hot dishes, king crab legs, desserts etc. We went at least once a month.After many years the hotel changed ownership and they no longer offered their grand extravagant buffet and the hotel was renovated. I was so happy to find out that they once again offered a Sunday brunch buffet.
My review 4/5 is based solely on the food - not the service i received. Front of the house service 1/5. The server we had for our table 4/5
On a whim I called Seasons at the Prince. I wanted to find out what their brunch buffet options were and how much the brunch was. I also wanted to bring up a food allergy i have and ask if there's any way to find out if there would be cause for concern should we go eat there. My first issue was the person I spoke to. She didn't address what i was saying, didn't even seem to be focused on what i was asking her. I didn't call while the restaurant was busy, I called 1 hour before they even opened. Then she put me on the phone with someone else (who i later found out was the manager) who was rude and rushing me off the phone when i repeated my questions. Normally when i call a restaurant and mention a food allergy, the host, hostess or manager tells me that they will have the chef do a walk through the buffet to answer any questions. This is especially important as my daughter also has an allergy to all nuts.
We arrived at 12:30pm and noticed that not even 1/4 of the tables were filled up. The manager gave us a table by the window, fantastic view of the gardens & forest behind the hotel, but he was rude & abrupt with us when we asked a couple of questions.
We found that although the table had a fantastic view, it was ridiculously small to fit coffee, water, coffee carafe, side plates and our brunch buffet plates. Also we were the only ones sitting along the windows while everyone else had cozy booths or banquet seating (FYI i requested a booth when i called - they didn't say they were all reserved). We asked our server if we could get a larger table and she said she had to ask her manager. The manager insisted that every table we pointed to was reserved already. They ended up seating us in the section almost beside the hostess near the entrance which was an unusual spot because there were no other tables near it. Almost like it was tables just pushed out of the way (because they had a large table set up for 10-12). So far - not impressed! My husband looked at the manager and said "we could leave if you'd like?". My husband also expressed how we weren't happy with the service we were receiving. The managers quick answer was no, but he offered no apology. Our server saved the day and made us feel welcome, drinks were topped up and she made sure we were happy and enjoying our meal. Whether it was for a tip or because she was making up for the rude manager, she did good.
The food & selection of their brunch buffet is top notch! They had 3 hot trays of mains, prime rib, breakfast items (waffles, eggs benedict, pancakes, bacon etc.), rice, roast potatoes, steamed vegetables, mashed potatoes. Great selection of dim sum & fresh made sushi, lobster, seafood antipasto, mussels. Plus an entire table of antipasto items (cold cuts, salads, caprese salad, dolmas etc.). I'm sure i'm missing items, but wow, the food selection was impressive and tasted REALLY good! Dessert they offered, macarons, different mousses, huge chocolate dipped strawberries and a variety of items. Way too many items to list!
I was just thrown off with the price of $60 per person. When i called I asked the manager how many mains they offered in their hot trays, the answer was 6 or 7. This is totally misleading because 4 of them were side dishes. For $60 per person i expect to have at least 4-5 main dishes which is what most hotels offer. Also, in the 2 hours we were there, not even 1 of the so called reserved tables were taken. Only 1 party of 2 walked in and was seated.
If you're thinking of taking your kids there? Kids ages 2-12 are half price! Yep, $30 for your 2 year old to eat their brunch buffet. I get the price for older kids, but wow, i'd be paying $30 for my 4 year old to eat 1 pancake with bacon. Not even any kid friendly dishes offered in the buffet.
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