The staff was great and friendly. It's probably the biggest indoor playground we've been to. We took our son here for his 3rd birthday today. We didn't reserve a room but the have plenty of private rooms for parties and also tables for walk-ins. They also have their own food bar with a variety of foods other than just pizza, Coca Cola drinks (the machine that gives you tons of options), Thai tea, milk tea, coffee, different kinds of desserts. It's a one-stop shop for a birthday party. Great place to go. I like it way better than any of the other indoor playgrounds.