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  • Ok so first let me say that Mountainside Fitness is a great gym my beef is with Core Concepts, however I will probably never use a Mountainside again because of CC. So my husband and I originally signed up for a trainer a year ago for apparently 18months, Well this past September we received orders for TX so we originally spoke to a female at the CC desk who told us even though we were on orders we would have to pay a fee to cancel, which came out to $500, that wasn't happening so we spoke to someone else who told us something different and we thought he was more competent however, he proved us wrong. The day we received our orders my husband took them directly to CC (just like we were told to do) and spoke with the guy we had made contact with in regards to canceling our contract and ensuring we would not be paying in October. Now fast fwd to October and my husband receiving a call from the same guy saying that we we would still be billed for October since billing was the next day and there was nothing he could do and that we should have come back to fill out some additional paperwork in order to have the training fully cancelled. So mind you My husband and i left AZ at the end of October yet $500 later we were finally allowed out of our payment in November and our contract. All I can say is the trainers are awesome however the management is ridiculous, Core Concepts is a joke. I am thankful we have PCSed...wasted money on training that never happened!!!
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