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| - If I could give negative stars I would. My best friend just bought a house and she got the flooring redone and so the whole house is dusty. We just moved in, so rather than cleaning ourselves I suggested we hire someone so that we can focus on unpacking. I usually go through a specific individual but she wasn't available so we chose Prestine. A woman and a younger girl showed up. The house isn't really furnished yet, it's a brand new house and so there's not much to really clean. The only real service we needed was for them to dust, wipe and polish surfaces, sweep and mop, and vacuum. It's a fairly easy task. The job was done extremely poorly. The blinds were not dusted, surfaces were not wiped properly and still had a dust layer (our fingers were covered in dust when we did the finger sweep) another example: we have a glass coffee table and during the move, the movers got their fingerprints all over it, I told the girl to wipe it and she only wiped the top and not under or the bottom, so the table still has fingerprints all over. The floors did not appear to have been swept, but roughly mopped. There were streaks, hair, and random debris still on the floors. The carpet wasn't vacuum properly either. I don't know where the fire was but they rushed through everything and did a horrible job on simple tasks.
When they were done they packed up all their supplies up and stood outside and asked us to walk through and see if we liked everything, we had planned on telling them to redo some things but how do you tell someone all packed up running out of your house to redo a job? It was an awkward situation.
Overall, our cleaners cut corners literally, the job was half assed and they apparently must not have cared about how it reflects them or their employer and company. We called to make a complaint and they sent a new team to come finish the job, a woman texted us that she was on the way and it's been over 30 mins. I messaged her to see if she was lost only to find out she wasn't coming that someone else is and at a way later time. I don't know what kind of establishment they are running and I'm pretty upset. I personally will never use this cleaning service ever again and definitely will not refer any of my friends.
And just FYI they don't have a refund policy, they just send the cleaners back to redo the job.
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