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  • I cannot believe I'm giving them a star at all but here it goes. My friend bought some super cute sunglasses from here about a year ago. A few months ago the glasses started warping and the metal emblems on it started to stick out. I will admit it doesn't look normal. We went into this store to see if maybe they could repair the glasses. They held the glasses for over an hour and called us when they were ready. The lady that helped us said that they were not able to be fixed and to try taking them elsewhere to see what maybe, possibly could be done. So naturally I asked for the store manager. He sat down with us and stated that they have been having issues with these sunglasses and in two months the company will have replacement parts in order to fix issue. So in two months my friend will have to send her glasses back to Louis Vuitton and wait several weeks on top of the two months to get them back replaced. Hmm, so she must go several months not wearing them?! I mean it just boggles my mind that they even admitted that there is an issue with these glasses but yet they won't replace them. They still had this model of sunglasses on the floor too! I just don't see how the accessories manager Tim did anything to resolve the issue. I am definitely going to e-mail Louis Vuitton about this issue and hopefully there will be some resolution. Yes, this place looks amazing but the customer service is horrible. I say, do a quick walk through and leave as fast as you can. Buy LV at a different location.
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