My family and I came to Brio for Mother's day dinner. We decided to sit outside as the weather was great. Our waitress came right over took our drink order and returned with a bread basket about 5 mins later. Please note that at this time we still did not have silverware. After 15 minutes of her returning with our drinks (2 Waters, chocolate milk, Sprite) and no silverware my family decided to leave throughly upset. I then decided to call the manager to let her know my experience as a 1st time guest. She immediately apologized and insisted that my family return as we were 5 minutes away.
Upon arrival we were immediately seated with silverware, drinks and bread. The experience from this point on was top notch customer service and good food. My family will return. Not pictured is the eggplant and shrimp app., Spinach artichoke dip.