We had it to go, so not sure what service is like in person but over the phone, they were courteous.
Food tasted good. The spaghetti bolognese (Hong Kong style) was very meaty, as opposed to be saucy. It came with drink & soup even with takeout. Though I agree with another reviewer, it's pricey compared to other Hong Kong Style Cafes, ...so that deters me from revisiting.
I can think of one other HK style Cafe that I know tastes better and is priced more competitively... If they were located next to Golden Horse, ...I would no doubt select the other option instead.