I bought a car in late December 2015 and wow things have changed a lot since I bought my last car in 2004. My Experience Leader was Carl R. He was very personable and friendly. I arrived for my appointment at 7pm and was walking out a little after 9:00pm with the keys to a new to me car. One thing that I really liked was that my keys for my trade were on the table the whole time during negotiations. I would totally recommend Carl to my friends and family. Also I was pleased with my interest rate and the price.