This Rosati's store is pickup or delivery only, no dine in here. I called in an order for a small Chicago style pepperoni pizza, and an order of mild wings extra crispy. The girl on the phone said 35 minutes so I drove over after 30 had passed. Unfortunately for me my food was not ready yet. I waited about 20 minutes before I received anything. At least 6 other people came into the store to pickup food, and were all told that their order was not ready yet. Granted they were busy, but they should probably add an extra 20 minutes or longer to the suggested pickup/delivery time. It was almost an hour until I got my food from the time I called. Also I heard the girls telling people on the phone delivery time was 2 hours, yikes! No pizza is worth a two hour wait, just sayin'.
Anyway I had asked for extra ranch before I paid and the guy who rang me up said no problem. When I got my food there was only one ranch so I asked for more and was charged $0.54 for one. I was a little bothered because the guy didn't charge me when I asked for it, and also since I waited an extra 20 minutes they should have thrown it in for free, but whatever. It cost me $30 for everything.
The wings that I ordered were supposed to be mild were dry as hell. The pizza was okay but too doughy and not enough sauce. I like the concept of Chicago style deep dish, but whenever I order it I am always disappointed. It's just too doughy for me. I wouldn't order from here again.