I used to be a huge fan of Terroni and frequently went there for dinners with my girlfriends. No, the huge line up didn't bother me too much and the fact that the service is shit wasn't a deterrent either.
However, the last time I went to Terroni I had never been so insulted by a restaurant in my entire life. To start off the waitress was a bitch but that is common there. She refused to tell us exactly what the specials were and wouldn't let anyone alter their dishes claiming it would compromise the integrity of the flavor. MY ASS! The PAYING customer should get what they want, no ifs ands or buts.
They refused to make me a Panini the way I wanted it because it wasn't exactly on the menu even though they did have all the ingredients and it wasn't rocket science. They refused to take something OFF a pizza for my friend and when it came down to actually eating our meal they refused to give another friend Parmesan cheese on her pasta because it has shellfish in it.
WHO THE FUCK DO THEY THINK THEY ARE?
I will never go back to Terroni and I am spreading the word that they are pretentious and rude. Not only have they lost a very loyal customer but from now on they are blacklisted in my books.