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http://www.openvoc.eu/poi#funnyReviews
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  • I don't get the low reviews and completely disagree with a lot of what people have said about this Mister Car Wash location. I brought our mini-van (VERY dirty mini-van both inside and out) for a wash and their express detail Final Touch service. Total price tag was around $73.00. The technician who completed the work on the inside of the vehicle clearly took pride in what he did and wanted to deliver an above average "product". From start to finish it took around an hour and I was motioned to pick up the vehicle. As I went to get in, the tech who did the work was completing a visual inspection and wasn't happy with the level of vacuuming. He told me that he was going to have the vehicle vacuumed again which also resulted in another full service wash. I was absolutely floored at this level of customer service - definitely above and beyond. Although my 4 star rating is probably more for that specific employee, I was very satisfied with the results. This employee was a shining example of a service provider who excelled in what he did and also acted as a customer advocate. If he isn't a supervisor he should be! His attitude is seen in the whole team - everyone working here seemed to believe in high levels of service. The Yelpers giving low reviews may not really understand what they are buying. Mister Car Wash doesn't offer a $30 detailing package so if you think you're "supposed" to get your interior detailed for $30 you may misunderstand what you are actually purchasing. Also, let go of the Octopus Car Wash ghost. They're gone. Forever. They won't be back. Ever. Accept it and move on - no need to hold a grudge against Mister Car Wash... I would agree that the prices seem higher than they should be but not by much. I would have left with a great feeling of "value" if my service was $10.00 cheaper. They could probably lower their prices by 10% (yes, I know how that would impact projections) and pick up a lot of that in volume. That, and that alone, is what determined my 4 star review instead of 5 stars. The bottom line is that if you choose to get your car washed or detailed at Mister Car Wash on University you will likely be very happy with that choice. Additionally, if you choose to get your car washed or detailed here you need to understand that this isn't the "Top Shelf" $10.00 car wash that you'll find at your local gas station - it's better. You're going to pay more but you'll receive better service and a cleaner car!
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