Horrendous!
I spent over $12,000 with this firm in the past 12 months, referred them new business, and the last episode made me regret every penny I ever spent here. I was a very good paying customer and overlooked the incompetent business practices along the way because the employees are decent people. The owner is a joke.
I was told my mailbox which was about 2 hours worth of labor on their end would be done in a day---3 months later, after I called, emailed and begged them to finish it-they advise me their labor rate went from $65-75/hour. It was two hours, so $20 bucks-big deal. This was to be cut out of $800 beam I paid All State for. Again, I've alway paid immediately with this company. In fact, on many occasions I've tipped the employees who actually do the work. I cannot believe this company has the ability to stay in business. Tex comes across as a nice christian man---save it buddy---you're unethical.
USE SOMEONE ELSE... even if it costs you to do so.