I ordered two meals and two juices to go. Got home (25min away) and one of the meals was missing. I called and they said my only options were to come back for it or have them write my name down for a future in store credit.
I don't live downtown so this is equivalent to keeping my meal and my money for months. Managed could not partially refund money without card present. This was July 1, here we we in September and I still haven't been back to that area
The food is good otherwise. Check your to go orders before you leave
Update. The management sent me two $5 gift cards in the mail so that I could come in at will to get my meal. Happy with that, glad they care to make customers feel cared for. Finally came in to use it 10/2017