This hotel was just okay. I was attending a wedding and decided to book a room since there was an open bar. I'm reviewing my stay at the hotel and not the banquet part of this location which was way superior.
The lobby is clean and well kept but looks outdated. The rooms were nice looking and the bed was comfy. Unfortunately the walls are paper thin and our bathroom door was broken. Once closed you had to pull on the handle with tremendous efforts to get it to open again...the boyfriend had a mild heart attack thinking he was stuck there. I laughed at the rubber mat they left rolled up in the corner of the tub. So 80's and unwelcoming; these things attract bacteria and mildew like there's no tomorrow. I fully understood why they had when I took a shower; the tub was extremely slippery! Keeping with the restroom theme, the shampoo and conditioner were simply one of the worst I've used. The product inside itself isn't bad. They're supplied by bath and body works and to be fair my hair felt and looked nice afterwards. The problem is in the bottle themselves. It's ridiculously hard to get the product out of there. You get one good gulp and then nothing, so much waste.
Moving on to the service part of my stay. We were welcomed by a male employee who was courteous but had very visible tattoos on his hands. Call me old fashioned but it threw me off a little bit, like a mismatch between the look of the employee and the setting. They took a deposit on my credit card without warning me. Although it was corrected at check out I would have appreciated them telling me rather than my credit company sending me an email alert for the latest transactions and finding it out from there.
I can understand why people chose to come here as it is not too far from the airport but for the price I think the Hilton Garden Inn is much nicer and has better service. The only 2 parts that I could give 5 stars are the pool and the banquet hall. The pool is perfect if you're travelling with kids, it has this huge water slide that will keep them entertain. As a montrealer I think you can book the pool for events or kids birthday party. The banquet hall was stellar! The food was delicious and the rooms were beautiful as well maintained. I'm guessing this location is a tad more into wedding business than the hotel business.