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  • If I could give less than a one star I would. FUCK this place. I went to get my hair done like a picture I saw, I came in showed the picture and she sent it to her phone off mine for reference. She went to the back and mixed some dye, came back and she went to work. A total of 4 or more hours goes by and I'm finally leaving. My hair is blue. How? Who knows. It is nothing like what I showed her. There is literally a gold band through my roots, in some places there is random orange spots, the top is gold/blonde and the bottom is blue. I didn't feel like being there any longer, I didn't realize how bad it was, I left, paid my $177 and tipped $13. Once I got home I had a panic attack once I realized how bad it was. I had my mom call them the following day since I was at work all day, they said they would give a full refund including tip but I had to bring the card back that was used. I went back in, told them why I was there and the girl at the front (we will call her #1) asked me to sit while I wait for the manager. After about 15 minutes of standing because all but one seat was full the other receptionist (we will call her #2) came in for her shift. The assistant manager called #1 over and she came back to the front and started speaking Spanish to #2, #2 then says "oh yeah, Katelynn" #1 calls me over after a few minutes to give her the card that was used and only refunded the amount without tip included. When I asked why she said I would have to talk to the manager. I then asked why I was standing there for 20+ minutes if she could have helped me the whole time, she said I would have to talk to the manager, when I asked her why she was speaking in Spanish about me while I was standing right there she also said again I would have to speak to the manager. I'm not the type of person to cause a scene or be a bitch. But regardless, my hair is fucking blue. I spent a total of $190 and 4+ hours for something I have to pay more to fix. I realized that wasn't anyone's fault but my hairdresser, and I wasn't going to take anything out on anyone else until their behavior was equally unacceptable. I will NEVER come to an Arizona hair company ever again in my life and I will make sure everyone in my life avoids the same.
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