I am at a point where I feel helpless with this office and by far the worst customer service I've received in a long time. My little brother and sister both are patients here as they have braces and get their teeth cleanings done here. The service is always slow and not very good at all. Just about 2 months ago, we showed up to a Saturday appointment only to find the office closed. They apparently are closed certain Saturday's of the month but no one paid attention to this when scheduling the appointments. Today, we showed up for an appointment and were sent home because the orthodontist was out on vacation. Again, no one took the time to call us or to try to reschedule. This has been a big waste of my time as I've had to lose work both times.
Also, there have been terrible billing issues. Several payments have been given in checks at the office but statements showed us as being behind on payments. When we called into corporate billing, they told us they weren't receiving the checks. There are about $500 unaccounted, still sitting at this office. We were told by corporate that only $150 was being sent to them each month from the office instead of $300 ($150 for each child). We have talked to office staff and they seem to never have answers. I would definitely not recommend this nightmare of a company anyone and I will be sure to spread the word out to all my friends and acquaintances.