The staff here was very friendly and extremely nice. However, I brought a ring in to be sized of which the jeweler in the back said he could do there. When he was done I noticed the stone was now loose. I pointed it out and they said they couldn't fix it there they would have to send it to the main location. I wanted to wear the ring so I kept it. Then I realized a week later looking at the ring close up because the stone was loose, that the stone actually had a chip in it. This was not there when I originally brought it in. I was very upset. Not only was the stone loose now in the ring, but there was a chip in the stone as well. Not happy.