I absolutely love Pei Wei but tonight I ordered a salad & a children's meal over the phone at 6:03 & I literally didn't have my salad in hand until 7:04... The place was crazy busy and everyone seemed so frazzled! It seems that when you cant get anyone's attention, they are most likely understaffed..
While waiting outside with my son for about 30 minutes I learned from another angry guest waiting that they had a coupon out that expires today.. Cool, I get it, but please staff accordingly at times like this.. A lot of people seemed very very frustrated and if they hadn't already paid, people talked about how they would've just left (I may have too considering I order take out because I have a two year old & it is usually more convenient, but in this case I waited over 30 minutes after it should have already been done)..
I love your place, so Im just trying to give management some feedback on how the night was tonight.