After responding by yelp regarding a bad experience I got a phone call from a District manager. She was awesome! She thanked me for my feedback and handled the phone call with exceptional customer service. She was kind enough to tell me she would send me a gift card the following day. I will go back and give them another go around!! Thanks
I started this review appx a month ago and still have never received anything from the gal who called so maybe I was mistaken on the customer service again. Why would you go to the trouble of calling individuals who take the time to complain, boast about your customer service and then not follow through. I guess it starts at the top and trickles down.