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http://www.openvoc.eu/poi#funnyReviews
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  • So I have held off writing an update thinking we were just hitting off nights but 3 strikes your out. Strike 1 - We went on a Friday night, it was busy but they were turning tables. We watched as others were seated and orders taken but we were ignored. We said something and a waitress came to the table and said she didn't know we'd been assigned to her. Our order was taken but we were forgotten again. We watched as new customers came in and were waited on and served and our pizza never came. After an hour I complained and said we needed to be leaving soon because we had tickets for a show. The assured me our food was coming. 15 minutes, no food. 20 minutes, no food. 30 minutes later we left taking our pizza to go to eat cold after the show. Very disappointed! Strike 2 - We ordered a pizza to go. I arrived to pick it up and was handed the pizza. I looked at it and it appeared as if a piece was missing. The clerk said it just most have slid in the box. It just didn't look right. Stoke 3 - We went in again and ordered apps and a pizza. Wait time was better but service lacked again. One app was fine the other was cold but we got no plates to use. I tried to get the waitress' attention but she didn't see me or ignored me (however we were seated 6' feet away from her as she stood behind the counter). She took the app away and brought it back warm an snatched the only plate we had (from the first app). The pizza came and thankfully it was fine. When finished I asked for a to go box because we had half the pizza left. She brought me a box that was about 6x6 to stack all the leftovers into. It was ridiculous. While we were there I also purchased a $100 in gift cards because they were offering an extra $25 GC when you did. I jumped through the hoops and submitted my request but never got the $25 GC. I called in an spoke to the manager Brennan and explained our past experiences to him. He told me he would look into the GC issue an get back to me. As for the other issues he said I should go online and submit my feedback so the higher ups would know. This use to be a great place to eat but the food quality and service have slipped drastically since my first review. We're now on the hunt for a new pizza place that has reliable customer service and serves a quality product.
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